Hassle-Free Coverage

The Hb Exclusive Wear and Care Plan


Your Bike is Worth It

Protect Your Investment


Hb’s Wear & Care Plan protects your investment by providing hassle-free coverage. Have peace of mind knowing that your new or certified pre-owned bicycle purchased at Hilltop Bicycles is protected for three years against defects and normal wear and tear.

Whether you’re commuting to work or racing for the win, if you’re riding and maintaining your bike as you should, and something goes wrong, repairs on major components will be covered thanks to Hb’s Wear & Care Plan. Our plan also includes crash replacement coverage of your bike to help you get back on a new bike faster and easier in the event of damage beyond repair.

If you don’t purchase the plan immediately, it’s all right. You have 30 days from the date of your purchase to add it to your new bike. And any remaining time on your Wear & Care Plan can be transferred to another qualified bike purchased at Hilltop Bicycles.

 

WHAT IS COVERED?

 

Wheels – Spokes, Rims, Hubs, Quick Release

Forks – Suspension and Rigid

Crank – Crank Arms, Chain Rings, Bottom Bracket and Pedals

Brakes – Levers, Cables, Housing and Caliper Components

Drive Train – Derailleurs, Chain, Freewheel/Cassette, Shifters, Cables

Suspension – Front and Rear Components

Contact Points – Seat, Seatpost, Handlebars, Stem, Headset

Crash Replacement – If the cost to repair your bike is greater than the purchase price, receive 35% of the original purchase price to use toward a bike of equal or greater value. Or, receive 35% off replacement bike of less cost than original purchase price.

 

WHAT IS NOT COVERED?

 

Products or items not specifically listed herein including, but not limited to, frame paint and decals, brake pads, grips, bar tape, tubes, tires and suspension seals.

Consumer replaceable items such as batteries, brake pads, brake shoes, tires, tubes, suspension seals and bulbs.

How it Works

You are responsible for your bike’s general maintenance. Follow the maintenance schedule for your specific bicycle make and model as well as any other third party component’s maintenance schedule. Bring your bicycle into Bicycle Sport Shop for regular service, and if your bicycle needs repair, bring it into any Bicycle Sport Shop location along with your Wear & Care card and we will gladly take care of you.
COVERAGE IS COMPROMISED IN THE EVENT OF:

Damage caused by improper maintenance
Failures due to corrosion or rust
Damage to components and parts on the covered bike caused by accidents, impact, or collision with another object; misuse, abusive use, theft, neglect, vandalism, environmental conditions (fire, flood, corrosion, dirt, sand, windstorm, hail or exposure to weather conditions)
Damage caused by improper assembly, maintenance, or installation of parts or accessories not originally intended for or compatible with the bicycle as sold
Modifications made to the bike after purchase
Damage resulting from repairs done outside of Bicycle Sport Shop
Covered product used for commercial purposes or for purposes other than those intended by the manufacturer; commercial purposes include but are not limited to use as rental equipment, delivery service, patrol services, or other service use
Any loss or damage that occurs while the covered product is being transported Service where no defect can be found as determined by Bicycle Sport Shop in its sole discretion
If we find no defect or deny coverage under this plan, you will be solely responsible for all costs incurred, including labor costs.

Rentals

Whether you're just visiting the area or looking to test ride that new electronic gruppo, Hb's got you covered. A $150 (non-refundable) demo fee is applicable directly towards the purchase of a new bike for up to 60 days after the demo.

Demo Days

On the first Sunday of every month, we stuff the Hb Concierge Van chock full bikes that you want to ride. Then we take that van to the local trails so you can test the best. The cost is totally free and the fun is priceless.

Rentals

Whether you're just visiting the area or looking to test ride that new electronic gruppo, Hb's got you covered. A $150 (non-refundable) demo fee is applicable directly towards the purchase of a new bike for up to 60 days after the demo.